Hello! I'm Josh.
I am an experienced Sales, Operations, and Retail Leader with a proven track record of driving results, optimizing performance, and guiding teams to success. Throughout my career, I’ve excelled at developing strategies that improve efficiency, elevate customer experiences, and deliver measurable growth across competitive retail and business environments.
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In addition to my leadership background, I bring an entrepreneurial perspective and a strong interest in emerging technologies such as cryptocurrency, blockchain and AI. This combination of hands-on operational expertise and forward-looking curiosity allows me to adapt quickly, lead effectively, and contribute to organizations that value both proven performance and innovative thinking.
Location:
San Mateo, CA​
Joshua Dutson
Experienced Leader / Entrepreneur / Blogger
Phone:
650.445.4228
Email:
Websites:
Location:
San Mateo, CA​
2023-Present
Assistant Operations Manager
CLEAR, San Francisco Airport
• Lead daily sales & security operations at SFO, coaching and
managing 125+ Sales & Service Ambassadors to ensure top-tier
performance
• Deliver sales coaching and performance feedback while adhering to
strict non‑solicitation policies, optimizing selling techniques and
procedures.
• Drive revenue growth, positioning the team to exceed the 2025 sales
target of $10.75 M through strategic guidance and active floor
support.
• Enhance member satisfaction, surpassing the company benchmark
of 88% through focused service delivery and engagement initiatives.
• Manage workforce planning & compliance, overseeing shift
briefings, break rotations, and TSA guidelines in a fast‑paced,
high‑security environment.
• Resolve customer issues and adjust accounts, ensuring seamless
service experiences and maintaining CLEAR’s reputation for
reliability.
2021-2023
Senior Store Manager
ROAD RUNNER SPORTS, San Carlos, CA
• Promoted to Senior Store Manager within seven months after
successfully launching the company’s first flagship prototype store in
January 2022.
• Pioneered the launch and operations of Road Runner Sports' first
scalable retail model, now used as a blueprint for future locations.
• Led testing and implementation of new operational systems,
merchandising standards, and customer experience strategies
providing data-backed insights to corporate leadership.
• Consistently exceeded key performance indicators, earning “Store
of the Quarter” honors among 47 stores within the first five months of
operation.
• Expanded leadership role to manage two locations, driving team
performance, sales growth, and operational excellence.
• Played a critical role in scaling the prototype store model, turning
innovative strategies into measurable performance improvements
across multiple sites.
2006-2021
Designer Department Manager
NORDSTROM, Walnut Creek, CA
• Rapidly promoted from Assistant Manager to Department Manager,
overseeing a $15M business unit spanning four luxury departments
and two Brunello Cucinelli boutiques.
• Led a team of 45 employees across sales, cashier, and stock roles
driving operational excellence, client experience, and team
development in a high-volume retail environment.
• Directed daily operations of a standalone Brunello Cucinelli
boutique, aligning with brand HQ in New York to ensure a seamless
luxury experience and adherence to global brand standards.
• Analyzed sell-through data to inform strategic merchandising
decisions, optimize inventory, and maximize revenue across multiple
high-end brands.
• Recognized as “Department Manager of the Year” in 2019 for
delivering the highest volume growth across the division.
• Utilized digital platforms like Instagram to engage luxury clients,
boost traffic, and increase sales through innovative clienteling
strategies.
SKILLS
Multi-Unit Retail Management
Retail Operations Management
Team Leadership & Staff Development
Performance Optimization
Customer Experience Enhancement
Strategic Planning & Execution
Inventory & Profit Margin Control
Scheduling & Workforce Planning
Change
Management
Verbal Communication & Active Listening
Retail Merchandising Strategy
Data Analysis & Reporting
Sales
Management
People
Development
Project
Management
Sales Target Management
Customer Satisfaction Focus
B2B Relationship Building
Digital Client Engagement
Time Management & Multitasking
EDUCATION
1993 - 1997
High School Diploma
Mira Mesa High School